Daily use
Order fulfillment
Track orders and shipments
Initial setup
General configurations
Sales channels
Shipping services
Customs declarations
Automations
Post order creation
Order aggregation
Pre-creation of shipments
Assisted/Automatic Shipping
Post shipment creation
Post label creation
Communication with recipients
Common parameters
Permissions Management
For developers
Application logic
API
Webhook

Tracking Pages

Communication with recipients 276 views

Introduction

A Tracking Page , or tracking page, is an indispensable tool for those who shop online.

This part of the manual was created to provide a complete and detailed guide to using the "Tracking Pages" section of Logivery. Our mission is to simplify the process of tracking shipments, offering an intuitive and powerful tool to manage your deliveries efficiently and without stress.

This page provides real-time information on the status and location of the customer's package. In other words, a tracking page allows you to follow the journey of the package, giving security and peace of mind to those who have relied on our services. It is a fundamental element that improves the online shopping experience, making it more transparent and reliable.

Furthermore, with the integrated editor it is possible to modify as you wish the graphics and information of the Tracking Page that will subsequently be displayed to the customer.

Enter the Tracking menu

1. From the main dashboard, find the "Tracking Page" option in the Configuration section of the left menu.

Configuration

1. Click on the Add Tracking Page button at the top left to go to the Tracking Page configuration and creation page 

2. Once you have entered the Tracking page creation menu, enter an identifying name of your choice to create your personalized Tracking page and click on the Save and continue button

Edit tracking page

1. On the Editing page, the languages ​​available for editing are shown in the order they are displayed in the tabs. The user, instead, will have the language of his/her browser by default. If the language of the user's browser is not available, the system will automatically propose the default language.

Click on the buttons below to make your preferred language active.

2. Once you have chosen the language, enter the reference title for your Tracking Page in the appropriate field.

Inserting the Company Logo

1. Click in the Edit Logo field to enter the company logo entry page.

2. On the Editing page, there is a field for inserting the company logo and 5 other fields for inserting banners, 4 of which are horizontal and 1 vertical, so as to specifically and accurately customize the final graphics of your Tracking page .

The Tracking Page Editor

1. Clicking in the Edit Logo field will take you to the Tracking Page Editor , where you can customize the Tracking screen with a personal logo and text messages.

2. In the top menu click on the Insert button . A drop-down menu displays options for uploading the Logo image.

3. Click on Image to display the upload menu.

4. In the left menu click on Upload to search your archive for the desired photo or drag the image you want to use into the appropriate box.

5. Once the image has been uploaded, an information summary appears on the screen with the upload path and its dimensions in pixels.

6. The user has the opportunity to enter additional information about the image such as title and description of the image. Click Save to complete the upload.

7. Once the image is uploaded you can resize it to your preferred dimensions or move it as you like using the editor toolbar.

8. Click the Close and insert the modified data button at the bottom to complete the operation and return to the main page.

To preview the changes made on the Tracking Page click on the button   (yellow icon).

9. You can also preview how the Tracking page will look on PC and mobile devices by clicking on Switch layout .

Example of PC display


Mobile View Example


Entering shipping information

1. In the Shipping menu of the editor you can automatically insert information and data about the shipment itself.

  • Transport information
  • Departure
  • Destination
  • Order
  • Courier
  • Tracking

2. You can also automatically insert the date and time of the Tracking Page creation .

Meta information.

1. At the bottom you can enter Meta Information for internal keyword optimization and sharing.

2. The information to be entered is divided into three fields:

  • Meta Title
  • Keywords (separated by commas)
  • Meta descriptions

Module customization information

1. In the Customizer Information you can enter information for future customizations using CSS and Java Script.

For example, you can insert a JavaScript of a Bot that uses artificial intelligence to provide customer support.

Finalization

1. Once you have finished customizing your Tracking Page , you can choose whether to publish the changes you have applied and also choose your preferred Tracking page before saving it permanently .

Tracking Page Summary Created

1. Once you have saved your editing, the main screen will show you the list of Tracking Pages you have created.

The user has the option to re-edit it or permanently delete it using the appropriate buttons.

Tawk.to User Support

Tawk.to is ideal for improving customer service, increasing customer interaction, and offering real-time support at no additional cost.

Click on the link https://www.tawk.to  to receive direct assistance on configuring the Cloud App.