Daily use
Order fulfillment
Track orders and shipments
Initial setup
General configurations
Sales channels
Shipping services
Customs declarations
Automations
Post order creation
Order aggregation
Pre-creation of shipments
Assisted/Automatic Shipping
Post shipment creation
Post label creation
Communication with recipients
Common parameters
Permissions Management
For developers
Application logic
API
Webhook

TNT

Shipping services 76 views

TNT shipping service offers fast and reliable solutions for national and international shipments.

Express : Fast delivery within 24 hours throughout Italy.

International Express : Fast delivery to Europe and worldwide.

Service Configuration

1. To configure the TNT  service , go to the shipping services menu on the left.

2. Click on  Add Courier Service  at the top right

3. Select the TNT   service  and start configuring the parameters.

Configuring parameters

1. In the Credentials section the user must fill in the following fields:

  • Customer: Identifies the name of the TNT customer.
  • User: is issued by TNT and identifies the username to log in to TNT.
  • Sender Account ID: This is the ID issued by TNT to identify the sender of shipments.
  • Password: This is the password issued by TNT to log in to TNT services.

2. Customer Data is the basic identification information of the customer (address, postal code, telephone area code, telephone number, province, city, country code, province and email).

3. Label Properties are useful for configuring the label format and information:

Language : is the selection of the printing language of the label which can be printed in Italian or English.

Print instruction documents : if you enable this function, the instructions for managing returns and collections are also printed.

Label format : is the print format of the label which can be PDF-A4 or PDF 4x6 inch.

4. In Label infos​ the user has the possibility to enter certain information that will be reported in the label notes.

4. In the Additional data section the following information is requested:

Payment method: whether it is made through the sender or recipient.

Generic alternative sender email: this is the request for an alternative email to the main one to which TNT messages  regarding the sender of the shipment are sent.

Main features

1. The name of the shipping service must be indicated in Courier Service Name.

2. The external reference is used to identify the courier.

3. The service features contain the information previously set in the  📄 Team Profile  (linear units of measure, weight units of measure, currency and types of packaging that can be used).

4. There are parameters that define limits within which you can manage certain shipping services, these parameters are indicated by the courier itself.

5. The following parameters are used to complete the basic configuration of the courier and are used to define the following aspects:

  • This service is a trackable shipment : indicates whether the shipping service has trackable shipment.
  • Multi-package management : indicates whether the shipping service can manage multi-package shipments.
  • This service allows cash on delivery : indicates whether the shipping service accepts cash on delivery payments.
  • This service allows insurance  : Indicates whether the shipping service allows insurance of packages.

6. In the Process section the user can define some parameters to speed up the shipping process:

Request the label as soon as possible: this is used to send the courier an immediate request to issue the label.

Request confirmation/collection as soon as possible: this is used to request confirmation and collection of the package from the courier as soon as possible.

7. In the Automatically insert confirmed shipments into a manifest drop-down menu , the user has the option to choose whether or not to automatically insert the shipment into the manifest and how.

8. In the When APIs respond that the shipment has been shipped drop-down menu, the user defines the type of response to send to the customer based on these parameters:

  • When status is shipped with actual shipping date.
  • When the status is confirmed with shipping date equal to creation date.
  • When the status is confirmed and the shipment is on the manifest.

For the configuration of the other parameters of the shipping service, refer to the guide 📄 Common parameters for shipping services