Stati del Tracking

The following illustrates the basic statuses that characterize the different stages of a shipment's progress, from order acceptance to delivery to the recipient.

Classification of states

The states are divided into 3 groups:

SUCCESS : In the context of logistics tracking, the "Success" status group represents all phases of the shipping flow where the process is proceeding smoothly, without anomalies. These statuses certify the correct execution of the planned operations, from order acceptance to delivery.

WARNING ; the system records all events that indicate deviations from the regular flow of shipments as "Warning ." These statuses trigger alerts and suggest checks or actions by the logistics operator.

DANGER : The "Danger" status group within the tracking system identifies critical events that permanently compromise the completion of the shipment. These statuses indicate a closure of the logistics process and activate extraordinary management protocols (refunds, new shipments, returns management).

"Success" States

Booked 

The "Booked" status indicates that the shipment has been successfully registered in the courier's system. At this stage, the label has been generated and the pickup has been scheduled, but the package has not yet been physically picked up.

Retreat 

The "Collected" status indicates that the package has been physically collected by the courier from the sender or from an approved collection point. From this moment, the shipment officially enters the logistics network and is routed to the next stages.

Arrived at the Hub 

The "Arrived at Hub" status indicates that the shipment has reached an intermediate logistics hub. This center sorts the goods, reorganizing them by geographic destination, for subsequent forwarding.

In Transit 

The "In Transit" state represents the active phase of transportation between two logistics nodes. During this period, the package is physically in motion and travels a defined route, often without any events or system updates until the next checkpoint.

In Delivery 

The "In Delivery" status indicates that the package has been collected by the courier for the final stage of transportation. The distribution vehicle is on its way to the recipient's address. Delivery is expected within a few hours, barring unforeseen circumstances.

Delivered 

The "Delivered" status indicates the completion of the logistics flow. The package has been delivered to the recipient at the intended address. Depending on the carrier, additional details may be recorded, such as the recipient's signature, delivery timestamp, and visual documentation (e.g., a photo of the dropped-off package).

At Customs 

The "In Customs" status indicates that the shipment is awaiting authorization at a customs office. The competent authorities may conduct documentary and physical inspections, apply customs duties, and request clarifications. The duration of this phase depends on the type of goods, the destination country, and the completeness of the documentation.

During this phase, customs authorities can:

• check the shipping documents
• apply duties or taxes
• physically inspect the contents of the package
• request additional information from the sender or recipient

This is a standard step for international shipments, but the duration may vary depending on the type of goods, the country of entry, and the completeness of the documentation provided.

"Warning" States

Pending 

The package is currently marked "Pending ," a condition that temporarily interrupts the logistics flow while awaiting resolution. The reasons for this could be incomplete documentation, customs issues, inconsistent addresses, or requests for a postponement. The system typically triggers notifications and suggests instructions for releasing the package.

Address problems 

The "Address Problems" status indicates that the delivery cannot be completed due to inconsistencies in the recipient's information. These issues may involve missing or incorrect information (such as postal code, house number, name, etc.). The system will notify you that corrections are necessary to allow the shipment to continue.

Waiting for customer collection 

The "Awaiting Customer Collection" status indicates that the shipment has been delivered to a pre-determined physical location (locker, affiliated store, post office), where it will remain available until picked up by the recipient. The system can associate a storage expiration date, after which the shipment will be returned to the sender.

Warning 

"Warning" is a status that signals a potential criticality in the shipment flow. While it doesn't constitute a blocking error, it requires prompt intervention to avoid disruptions or delays. It may be caused by logistical inconsistencies, tracking issues, or anomalies in the data associated with the package.

The causes can vary:

• missing or invalid documentation
• damaged or non-compliant package
• repeatedly failed delivery attempts
• customs or security issues

This status is often accompanied by a specific explanation and a request for action (e.g., provide additional information, contact support, or confirm information).

Postpone Delivery 

The "Delay Delivery" status indicates that the package's delivery has been temporarily postponed from the originally scheduled date. This change may have been requested directly by the recipient (for example, because they were unavailable on that day) or decided by the courier for operational reasons, such as unforeseen logistics issues, adverse weather conditions, or high volume peaks. In essence, the package is on standby: it's not blocked, but its delivery has simply been postponed, while still remaining within the logistics flow.

Contact the Depot 

The "Contact Warehouse" status indicates that you need to contact the fulfillment center or warehouse handling the shipment. This can happen under several circumstances:

• non-delivery for unspecified reasons
• problems with the recipient's address or availability
• special needs related to the package (e.g. size, condition, documentation)
• scheduled but still avoidable return to sender

In practice, the package is in an "administrative hold" state, and contacting the warehouse is necessary to provide instructions or resolve an issue before the shipment can continue or be returned.

Partial Delivery 

The "Partial Delivery" status indicates that part of the shipment has been successfully delivered, while some items are still in transit or scheduled for separate delivery. This is common in multi-package flows or with staggered shipments.

Causes may include:

• items shipped from different warehouses
• dimensions or weights that require separate transport
• unexpected delays on part of the shipment
• non-simultaneous sorting at logistics centers

The courier may make another delivery in the following days, and updated tracking is usually provided for each package.

Rejected 

The "Refused" status indicates that the recipient chose not to accept delivery of the package when the courier attempted delivery. This decision can arise for various reasons, such as:

• package visibly damaged upon arrival
• incorrect or unrecognized order
• change of mind by the customer
• unauthorized delivery attempt

Typically, after a refusal, the package is temporarily held at the warehouse pending instructions (return to sender, re-delivery, or, in extreme cases, destruction). The courier may also send a notification to the sender with the details of the refusal.

Contact the Sender 

The "Contact Sender" status indicates that the courier or tracking system has detected an abnormal condition that prevents the shipment from continuing normally, and requires the sender's direct involvement for resolution.

Common examples include:

• missing or incorrect documentation
• Problems related to the contents of the package (restrictions, customs, dimensions)
• request for authorization or confirmation to proceed with delivery
• package damaged or lost during transport

Essentially, the recipient cannot resolve the situation: it is the sender who must contact the courier to provide information or make operational decisions.

"Danger" States

Delivery Attempt Failed 

 The system records as a "Failed Delivery Attempt" the event in which the courier made a delivery, but it was unsuccessful. The most common causes include:

• recipient absent at the time of passage
• address not accessible or incorrect
• refusal of delivery without a specific reason
• lack of documentation or payment required upon delivery (e.g. cash on delivery)

Typically, after a failed delivery attempt, the courier leaves a note with instructions on how to retry or how to collect the package from a designated location. Sometimes, a second delivery is automatically scheduled.

Returned to Sender 

The "Returned to Sender"  status indicates that the shipment was redirected to the original sender, instead of reaching the intended recipient. This can happen for a variety of reasons, such as:

• incorrect or incomplete address
• recipient absent after several delivery attempts
• explicit refusal by the recipient
• maximum storage times exceeded at a collection point
• unresolved customs issues

Essentially, the package's journey ends when it returns to its original location, and the courier usually updates the tracking information with this information, also indicating the date and reason for the return.

Tracking Expired 

The "Tracking Expired"  status indicates that the tracking code associated with the shipment has not received updates for an extended period. The courier system considers it inactive or archived , making it no longer available for consultation through standard channels.

This can happen in several cases:

• The shipment was completed long ago, but the tracking has not been updated with the final status
• the package was lost or had no recorded movements for many days
• The code provided was incorrect or was never activated correctly

This status is usually a warning sign: it's a good idea to contact the courier or seller's customer service for clarification and, if necessary, request a reshipment or refund.

Canceled 

The "Cancelled"  status represents the definitive termination of the shipping process before the delivery stage. The package has not been moved beyond its point of origin or has been interrupted for management, logistical, or contractual reasons. This can occur for various reasons:

• The sender decided to cancel the shipment before collection
• Payment was not completed successfully
• the package was refused or blocked at an early stage of transit
• technical or administrative problems have arisen which have prevented the departure

If the status is "Cancelled," the shipment is permanently stopped and never reaches the recipient. The logistics process is interrupted before delivery. The system generates an automatic notification and—if available—activates the refund, return to sender, or alternative package management procedures.

Not Withdrawn 

The "Uncollected" status applies when the recipient fails to collect the package from the designated location (e.g., locker, point of sale, or post office) within the days established by the courier. After this period, the shipment is considered abandoned, with possible activation of alternative flows: return to sender, disposal, or warehouse management, based on the terms of service.

In this situation, the package usually comes:

• returned to sender
• temporarily held at the warehouse
• or, in extreme cases, disposed of (if conditions permit)

This is an important condition to report promptly, especially if you want to avoid extra costs or the loss of the goods.

Reserved 

The "Reserved" status indicates that the shipment has been temporarily held or set aside within the logistics system for specific reasons. This may include quality checks, awaiting documentation, consolidation with other packages, or operational planning constraints (e.g., delivery windows, priority or scheduled handling). This status does not imply cancellation or permanent delay, but rather a temporary suspension within the delivery cycle. It is a less common status, but is used in some specific contexts, such as:

• shipments reserved for collection at a future date
• block pending specific instructions from the sender or recipient
• items that must meet a pre-established delivery time window

Essentially, the package is already within the logistics circuit, but "paused" for management or customization reasons.

Recovery 

The "Restoration" status indicates the reactivation of a previously interrupted shipment (e.g., canceled, suspended, uncollected, or returned). This process can occur following a new instruction from the sender, a request from the recipient, or a logistical need (e.g., redelivery, rework, or return of undamaged goods). The shipment returns to the active flow with the aim of completing the delivery cycle. This status can appear in situations such as:

• a “returned to sender” package that is put back into circulation
• a cancelled or blocked shipment that is manually reactivated
• a failed delivery that is rescheduled upon request

In practice, it's as if the package's journey had been paused or interrupted, and is now picking up where it left off. This is a positive sign, because it means the shipment is getting back on track to reach its recipient.