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Commercial Support Technical Support Amministrative Support
Create a ticket - Administrative support
Before you begin:
1. Choose the type of support that suits your needs:
- Commercial Support:
For information on pricing, subscriptions, billing and business opportunities - Technical Support:
For issues with the platform, configurations and technical features - Administrative Support:
For account management, personal data changes and administrative issues
2. Fill out the form in detail:
- Enter a clear subject that summarizes the problem
- In the description, include what information or changes you are requesting, which account they apply to, and when you need them to be applied.
- Attach screenshots or files that can help us better understand the situation
3. Response times:
- We will respond to your ticket within 24 business hours (Mon-Fri, 9:00-18:00)
- The complete resolution will depend on the complexity of the problem.
Our support team
Billing and Payment Support
Suggestion:
For more effective support, the more details you provide in your ticket, the faster we can help you resolve your issue.
Are you in a hurry?
- Talk to Luna, our virtual assistant, available 24/7 via the chat icon at the bottom right or by calling (+39) 081-080-0848
- Check out our complete documentation with guides and video tutorials: clic here!