Poste Delivery Business Nazionale Standard

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Introduction

Poste Delivery Business offers a structured range of shipping services, designed to meet the logistical needs of businesses and professionals, both nationally and internationally. Below is a detailed description of the main services offered:

National Shipping


Poste Delivery Business Standard

National shipping service for non-urgent shipments. Suitable for the flexible distribution of documents and goods throughout Italy.

  • Target audience : companies and professionals
  • Scope : national
  • Delivery time : within 4 working days (indicative)
  • Formats : single- and multi-pack shipments
  • Weight and size limits : No specific limitations

Poste Delivery Business Express

Fast domestic shipping service, designed for timely and reliable deliveries.

  • Target audience : companies and professionals with rapid needs
  • Scope : national
  • Delivery time : 1–2 working days (indicative)
  • Formats : single- and multi-pack shipments
  • Weight and size limits : No specific limitations

Poste Delivery Business National Pallet

Dedicated service for pallet transport nationwide, for bulky shipments and complex logistics management.

  • Target audience : companies with pallet handling needs
  • Delivery time : 1–2 working days (indicative)
  • Maximum weight : up to 1,000 kg per pallet
  • Maximum pallet dimensions :
  • Length: 120 cm
  • Width: 80 cm
  • Height: 180 cm

Poste Delivery Business National Express Pallet

Rapid national pallet transport service, designed for urgent, high-volume deliveries.

  • Target audience : companies with critical logistics needs
  • Delivery time : 1–2 working days (indicative)
  • Maximum weight : up to 1,000 kg per pallet
  • Maximum pallet dimensions :
  • Length: 120 cm
  • Width: 80 cm
  • Height: 180 cm

International Shipping


Poste Delivery Business International Standard B2C Europe/World

Modular service for the efficient management of B2C shipments in Europe and worldwide.

  • Target audience : companies and professionals with international clients
  • Coverage : Over 200 countries served
  • Foreign collection points : 700,000 post offices for collection in case of absence
  • Maximum weight : up to 70 kg per package
  • Format : single-neck and multi-neck
  • International Reverse Option : returns can be activated from the MyPosteDeliveryBusiness portal
  • Monitoring : Real-time tracking

Poste Delivery Business International Standard B2B Europe/World

Modular service for international shipments between companies.

  • Recipients : companies operating in the B2B sector
  • Coverage : Over 200 countries
  • Foreign collection points : 700,000 post offices
  • Maximum weight : up to 70 kg per package
  • Format : single-neck and multi-neck
  • International Reverse Option : Available
  • Tracking : Full tracking

Poste Delivery Business International Standard Pallet GB

International pallet shipping service to the UK.

  • Recipients : companies with UK pallet flows
  • Coverage : United Kingdom
  • Customs : Customs clearance included
  • Maximum weight : up to 1,000 kg per pallet
  • Maximum pallet dimensions :
    • Length: 120 cm
    • Width: 80 cm
    • Height: 180 cm
  • Monitoring : active and real-time

Poste Delivery Business International Standard Pallet Europe

International service for shipping pallets to European countries.

  • Recipients : companies with intra-European logistics needs
  • Coverage : Many countries in Europe
  • Customs : handling included
  • Maximum weight : up to 1,000 kg per pallet
  • Maximum pallet dimensions :
    • Length: 120 cm
    • Width: 80 cm
    • Height: 180 cm
  • Monitoring : Real-time

Poste Delivery Business International Express Envelope

Fast shipping service for documents and small packages.

  • Target audience : professionals and companies
  • Coverage : Over 200 countries
  • Delivery times : fast and guaranteed
  • Customs clearance : included
  • Maximum weight : up to 2.5 kg
  • Monitoring : complete and real-time

Service Configuration

1. To set up the Poste Delivery Business  service , go to the shipping services menu on the left.

2. Click on  Add Shipping Service  at the top right

3. Choose between Poste Delivery Business services  and begin configuring the parameters.  

Configuring parameters

1. In the Credentials section , the user is required to enter the following authentication data:

  • Client ID : user code provided by Poste Delivery Business, used to access the platform.
  • Secret ID : access key (password) assigned by Poste Delivery Business, required to use the services.

2. The Label Properties section defines the parameters required for generating and printing shipping labels.

From the Label Format menu, choose the label file format. Supported formats are:

  • A4 : label generated on standard A4 format sheet
  • 10x11 : label with specific dimensions 10x11 cm
  • ZPL : Format compatible with Zebra printers that use ZPL (Zebra Programming Language)

Within the Label Properties section , there is a drop-down menu to configure the Reverse mode , useful for managing returns.

The selectable options are:

  • Not Active : disables the return mode
  • At Home : allows the return to be collected directly from the customer's home
  • Post Point : allows the recipient to return the item at a partner Post Office
  • Post Point Locker : return via automatic lockers available throughout the area
  • Post Office : returns managed through an authorized post office

3. The Cost Center Code is a unique identification code assigned to company cost centers.

It is used within the Poste Italiane shipping and invoicing system for:

  • Track expenses associated with specific departments, locations, or projects
  • Facilitate internal reporting and financial allocation
  • Automate accounting management by associating it with shipping flows

4. In the Payment Mode drop-down menu , the user can select the desired payment method for cash on delivery ( Cash on Delivery ).

The available options are:

  • WITH : cash payment upon delivery
  • ACM : payment by bank draft made out to the sender
  • ABM : payment by bank check made out to the sender

4. Within the Client Reference section , you can fill in the fields available via the drop-down menu , entering customized information that will be printed directly on the shipping label.

The information entered in the Client Reference section will be printed on the shipping label, with a maximum limit of 20 characters .

Any content exceeding this threshold will be automatically truncated by the system when generating the label.

4. Within the Receiver Infos section , the user has the option to select specific information relating to the recipient.

The data entered in this section are transmitted exclusively to the Poste Delivery Business courier driver's handheld device , in order to support the delivery phase.

The data entered in the Receiver Infos section will be sent exclusively to the Poste Delivery Business courier driver's handheld device .

There is a maximum limit of 40 characters : any excess content will be automatically truncated by the system during transmission.

To configure other shipping service parameters, refer to the guide  ðŸ“„ Common shipping service parameters

To find out the updated rates and percentages of the fuel surcharge applied by Poste Delivery Business, refer to the official page available on the Poste Italiane website:

Fuel Surcharge – Poste Delivery Business

Tracking Statuses


Below are the main statuses you may encounter during the journey of a shipment, from the moment the order is received until final delivery.

Classification of states

The states are divided into 3 groups:

SUCCESS : In the context of shipment tracking, the "Success" status group (or "Success Statuses" ) generally refers to all those steps that indicate positive and regular progress of the shipment . In practice, they are the updates that signal that everything is proceeding according to plan.

WARNING ; the "Warning" status group in shipment tracking refers to all those messages that indicate an anomaly, a problem, or a deviation from the normal logistics flow , but which do not yet equate to a definitive delivery failure. These statuses serve as an alert and often require attention or intervention.

DANGER : The "Danger" status group in shipment tracking refers to critical or irreversible situations that indicate the shipment has been compromised, canceled, or can no longer be completed successfully . These are the most serious statuses, often associated with a definitive closure of the logistics process. These statuses require significant corrective action (such as reshipment, refund, or return handling) and often require prompt communication with the customer to explain the incident.


"Success" States


Logivery Status Booked 

Scheduled Pickup:  Indicates that the courier has scheduled the package for collection at the sender's location. In practice, the sender has requested pickup, but the package has not yet been physically picked up.

Other States: 

  • Printed Travel Document
  • The Retreat is in Progress

Logivery Status Arrived at the Hub 

Arrival at the Postal Center : indicates that the package has arrived at a Postal Mechanization Center (CMP), one of Poste Italiane's main logistics hubs.

At this stage:

  • The package has been scanned and registered in the system.
  • It will be sorted according to its final destination.
  • It will then be sent to your local distribution center or directly to the postman for delivery.

Other States:

  • Shipment to branch – Delivery as soon as possible
  • Post office
  • In storage at KI Point
  • Post Office Box
  • The shipment is in stock
  • Shipment transferred to USPS – Please allow 1-2 days
  • Saturday delivery request
  • Delivery change request completed
  • Arrived at the sorting center – In progress
  • In progress
  • The shipment is in storage due to a natural disaster
  • Shipping with delivery on a specific day or time
  • Arrived at the sorting center
  • On hold at the branch
  • The shipment is in stock
  • Start of stock
  • Arrival at the post office
  • Shipment arrived at the international exchange center
  • Return to the post office
  • Storage hold service
  • Delivery agreed with the recipient

Logivery Status In Transit 

The shipment is en route : this means that the package is currently in transit within the Poste Italiane logistics network. In practice, it has been picked up and is en route to its final destination, but has not yet arrived at the sorting center or delivery post office.

Other States:

  • The shipment is on its way due to an address change
  • Delivered tomorrow or next business day
  • Soon available for collection at UP
  • The shipment is in progress
  • Shipment forwarded to destination
  • Customs cleared – Now on the way
  • Shipment forwarded to government agency
  • The shipment will be delivered on Saturday
  • The shipment has been passed to authorities
  • Customs clearance assigned, now in transit
  • Missed shipment – Re-routed to correct destination
  • Remote area delivery
  • Shipment destined for the FTZ area
  • Shipment arrived at the transit gateway
  • Shipment departed from the transit gateway
  • Entrusted to the transport operator Technical
  • Shipment awaiting departure
  • Entrance to the postal gateway
  • Start station origin
  • Arrived in destination country
  • Departure from the sorting center
  • In transit
  • International transit in
  • International transit out
  • High value shipment in progress
  • Exit post office
  • The expedition has started
  • Shipment from the international exchange center
  • Air route completed
  • Shipment arrived at the destination country
  • Flight departed
  • Flight landed
  • Shipment from the country of origin
  • Hub transit made
  • Unheard post office
  • Start-up at NSP

Logivery Status In Delivery 

In Delivery:  This means that the package has left for the final stage of its journey: it is in the hands of the courier and is about to be delivered to the recipient, usually within the day.

At this stage, it's helpful to keep an eye on your tracking information because delivery can happen at any time, depending on the courier's schedule. If you've activated additional services like " Choose Your Order" or "Delivery by Appointment ," you may also receive notifications or be able to change the delivery time or location.

Other States:

  • Delivery to recipient within the timeframe for receiving goods
  • The shipment is being delivered to PuntoPoste – Loc
  • The shipment is being delivered
  • Shipment assigned to delivery agent
  • Second same day delivery attempt
  • Return to the same address
  • New delivery attempt today
  • Entrusted to the local partner for delivery
  • The shipment is being delivered to the PuntoPoste

Logivery Status Delivered

Shipment Delivered   : This means the package has arrived at its destination and has been successfully delivered to the recipient. This is the final tracking status and confirms that the shipping process is complete.

Other States:

  • The shipment has been delivered
  • Packaging delivery
  • The customer confirms receipt
  • Delivered
  • The shipment was delivered to the address
  •  Acknowledgement of receipt sent to the sender
  • Delivered to the recipient at UP
  • Delivered to PuntoPoste
  • Shipment delivered to the collection point
  • Delivered – Payment received
  • Delivered to another address
  • Delivered with reservation
  • The shipment was delivered to the neighbor
  • Delivery for manifest majority
  • Delivery with document verification

Logivery Status at Customs 

Shipment Held in Customs:  This means that the shipment arrived in Italy from a non-EU country and is awaiting customs clearance. This can happen for several reasons:

  • Incomplete or incorrect documentation: Invoices, customs declarations, or other required documents are missing.
  • Safety or health checks: Some items require additional checks, such as food, cosmetics, or electronics.
  • Customs payments due: duties, VAT, or other taxes must be paid before release.

Other States: 

  • The shipment is in customs
  • Shipment held in customs
  • A sample was taken for customs
  • The shipment is presented to customs
  • Same-day customs clearance
  • Special customs procedure for the type of goods
  • Shipment awaiting customs/GOV release
  • Request for inspection from customs
  • Shipment awaiting customs
  • Waiting for customs – Customs offices closed
  • Shipment entering customs
  • In FedEx customs warehouses
  • Awaiting customs release
  • Customs clearance completed


"Warning" States


Logivery Status Pending 

Shipment Awaiting Future Delivery:  This means that the package has been temporarily held and will not be delivered immediately, but at a later date already scheduled or to be defined.

Other States: 

  • Multi-package shipment – Pending completion
  • Return in storage for return to sender
  • Return to sender has been suspended
  • The customer cancelled today's delivery
  •  Food/Drug Administration Review in Progress
  • Recipient requests a customs clearance correction
  • Pending payment of duties and taxes
  • FDA pending/AG/PPQ release
  • Arrived at the gateway – Waiting for documentation
  • Waiting for delivery as per expected time
  • Post office acceptance
  • Shipment awaiting air freight forwarding
  • Verify sender/recipient data
  • Christmas present still in the warehouse

Logivery Status Address Problems 

Incomplete Address:  When a shipment has an "Incomplete Address" status, it means the delivery information provided is insufficient or incorrect for the courier to deliver the package. This may include:

  •  Missing or incorrect house number
  •  Recipient name does not match intercom
  •  Inconsistent postal codes or locations
  •  Lack of a telephone number for urgent contacts

Other States:

  • Shipment withdrawn due to address change
  • Incomplete/incorrect address
  • Missing/incorrect house number – Release online
  • Incorrect address – Book a new collection
  • Unable to correct incorrect address
  • Delivery to another address
  • Incomplete address – Contact support
  • Incorrect address – Contact support
  • Temporary change of address
  • Recipient requests delivery to another address
  • Request to change delivery address
  • Incorrect postal address


Logivery Status Awaiting customer collection 

Recipient will collect from a holding point : this means that the package has been deposited at a post office or collection point (such as a Post Office or an SDA branch) and will not be delivered to the recipient's home, but must be collected directly by the recipient.

 This can happen in various cases:

  • The recipient voluntarily chose to collect the goods from a depot.
  • The courier was unable to deliver (e.g. recipient absent).
  • The address was incomplete or unreachable.

Other States: 

  • Shipment held in storage awaiting collection by recipient
  •  The recipient will collect the parcel from the holding facility today.
  • Shipping available to the indicated UP
  • Depot held at acceptance point – Waiting for recipient
  • The shipment is in storage at KI Point

Logivery Status Warning 

Delay Due to Force Majeure : This means that the package has been delayed due to unforeseen and uncontrollable events, such as: 

  • Extreme weather conditions (snow, floods, strong winds)
  •  Road closures or strikes
  • Health emergencies or extraordinary international events

Other States:

  • Lack of travel documentation
  • Recipient unavailable due to weekly closure
  • Postal Inspection – Delivered ASAP
  • Recipient did not pay
  • Recipient unavailable due to holidays
  • Force majeure – In transit as soon as possible
  • Unknown recipient
  • Delay due to force majeure
  • Recipient closed on Saturdays – Delivery next working days
  • Collection postponed to the next working day
  • Nothing to collect – Book a new collection
  • Missing travel documents – Book a new pickup
  • Inadequate packaging – Book a new collection
  • Sender moved – Book a new pickup
  • Force Majeure – Postponed to the next few working days
  • Shipment not entrusted to the branch
  • Deposit hold requested at KI Point
  • Recipient accepts delivery charges
  • No response to contact attempts
  • Message left for recipient
  • New broker requested by recipient
  • Unable to contact recipient
  • Shipment refused by customs
  • Unauthorized Goods (Alcohol) – Awaiting Collection
  • Unauthorized Goods (Alcohol) – Destroyed
  • Refrigerate
  • Recipient contacted
  • FDA Restricted Goods
  • The customer requested a change in the cash on delivery amount
  • The customer requested a non-mandatory signature
  • Cash on delivery information validated by the sender
  • Cancel previous status
  • Complaint issued
  • Agreement confirmed with recipient
  • Unable to contact recipient on main number
  • Unable to contact recipient on alternate number
  • MRN provided by customer
  • The recipient has been contacted, but is not responding
  • Authorization received from the customer
  • Documents delivered to the alternative broker
  • Exception resolved
  • Regulatory inspection request
  • Hazardous materials prohibited by air
  • The recipient is on vacation
  • Shipment held back due to fishing and wildlife restrictions
  • Shipment withheld due to agri-food constraints
  • Customs clearance agency strike
  • Shipping was not expected by customs
  • The shipment exceeds the maximum length
  • The shipment exceeds the maximum dimensions
  • Shipment held at export gate
  • Shipment held at import gate
  • Natural disaster
  • Shipment held by government agency
  • UPS weight limit exceeded
  • Recipient refuses to pay VAT or taxes
  • Hazardous material discrepancy
  • Unauthorized shipment of alcohol
  • Recipient refuses to pay charges
  • Shipment withheld due to lithium battery limit
  • Shipment held for lithium battery processing
  • Goods data & agricultural clearance
  • Stop for toxic substances control
  • Transport agency requirements stopped
  • Monopoly requirements stopped
  • Suspension of the surety bond process
  • Shipment stopped due to government blockade
  • Request for inspection from government agency
  • Customer agent clears customs with another broker
  • Personal Effects Form Required
  • Shipment assigned with documents to another broker
  • New customs broker requested by recipient
  • Dangerous Goods – Chemicals/Liquids
  • Unauthorized shipment of tobacco
  • Tracer request
  • Request for inspection for nature and agriculture
  • Inspection request for food and drug nature
  • Shipment held for goods inspection
  • The package requires special handling
  • Import Scan
  • The Post Office is closed
  • The PuntoPoste is out of the area
  • Non-standard for delivery to PuntoPoste
  • Recipient closed due to COVID-19 ordinance
  • Shipment exceeds permitted weight/dimensions
  • Collection received after the deadline
  • Multi-Collection – Broker Notification
  • Sorting Arrival – Excess Weight
  • Sorting Arrival – Excess Fare
  • Withholding for customs duties
  • Transport operator stock end Technical
  • Return from UP due to end of stock
  • The PIN code has been sent
  • The PIN code entered is incorrect/unknown
  • Incorrect waybill
  • Receipt of request to change delivery data
  • Not entrusted to customer
  • Shipping with delivery request with PIN
  • Previous status cancelled
  • Pending proof of purchase/value from recipient
  • Judicial/administrative authorities available
  • There was a problem with the shipment
  • Shipment returned to SDA due to a mix-up
  • The PIN code has been resent
  • Area unreachable due to COVID-19 ordinance
  • Address not geolocatable – Delivery blocked
  • Age verification failed
  • PuntoPoste not available for delivery of the shipment – Redirection to another PuntoPoste


Logivery Status Postpones Delivery 

Delivery Delayed for the Next Business Day : This means that the package is currently in the SDA warehouse and delivery has been rescheduled for the following business day. This can happen for several reasons:

  • The courier was unable to complete the delivery round (e.g. due to lack of time or logistical problems)
  • The recipient was absent or the address was not accessible
  • Any unforeseen operational issues (e.g. traffic, vehicle breakdowns, weather conditions)

Other States:

  • Delivery postponed to tomorrow or next working day
  • Local Festival – Shipment to be delivered as soon as possible
  • Due to strike – Delivery as soon as possible
  • Area not served daily – Next delivery
  • The shipment is in branch – Delivery postponed
  • Goods not ready – Postponed for the next few working days
  • Local festival – Postponed to the next few working days
  • Due to strike – Postponed as soon as possible
  • Delivery postponed to the next working day
  • Address corrected – Delivery delayed
  • The recipient postponed the delivery
  • Recipient unavailable (delivery delayed)
  • Delivery scheduled for tomorrow or next working day


Logivery Status Contact the Warehouse 

Service Blocked – Contact Local Branch : This means that the package has been suspended from the normal delivery flow and is in a situation that requires direct intervention by the local branch. This can happen for various reasons:

  • Logistical or operational problems that cannot be solved centrally
  • Missing or inconsistent documentation
  • Need for physical verification or collection at the post office

Logivery Status Rejected 

Shipment refused by recipient : This means that the courier attempted delivery, but the recipient chose not to accept the package. This can happen for several reasons:

  • The content was not as expected (e.g. incorrect or unordered item)
  • The package was visibly damaged or tampered with
  • The recipient has changed his mind or no longer needs the item
  • Suspected fraud or unauthorized purchase

Other States:

  • Shipment abandoned by sender and recipient
  •  The recipient refused delivery
  • The shipment was refused by PuntoPoste
  • Rejected by PuntoPoste due to full capacity
  • Rejected by the customer

Logivery Status Contact Sender 

Incomplete shipment - This means that the package has been registered in the system, but some of the expected information or packages are missing, and therefore cannot continue with the delivery process.

 This can happen in situations like:

  • Missing one or more packages in a multi-package shipment
  • Incorrect or missing labeling on one of the packages
  • Incomplete or inconsistent shipping data (e.g. weight, dimensions, contents)

Other States: 

  • Incorrect address 
  • Stop – Prohibited items
  • Subject to restriction
  • Missing invoice
  • Inappropriate invoice
  • Missing certificate of origin
  • Inappropriate certificate of origin
  • Missing customs declaration
  • Incorrect customs declaration
  • Recipient untraceable
  • More documentation is needed 
  • VAT number required
  • Certificate of origin for return is missing
  • Held by customs for unspecified reasons
  • Stop – Due to other reasons

"Danger" States


Logivery Status Delivery Attempt Failed 

Sender not found – Schedule a new collection  : This means that the courier attempted to collect the package from the sender's address but was unable to locate it or complete the collection. This can happen for a variety of reasons:

  • The address provided was incorrect or incomplete
  • No one was present at the address to deliver the package
  • The courier was unable to contact the sender

Other States:

  • Recipient absent – Release online for new delivery
  • Customer absent – Postponed for the next few working days
  • Shipper closed for holidays – Book a new collection
  • Recipient on vacation – Awaiting future delivery
  • Recipient absent – 1st delivery attempt
  • Recipient absent – 3rd delivery attempt
  • Failure to pay – 1st delivery attempt
  • Failure to pay – 3rd delivery attempt
  • Recipient Closed – 3rd Delivery Attempt
  • Not delivered – Recipient unavailable
  • Undelivered Shipment – Adult Signature Required, 1st Attempt
  • Undelivered Shipment – Adult Signature Required, 2nd Attempt
  • Undelivered Shipment – Adult Signature Required, 3rd Attempt
  • Shipment not delivered – Recipient absent
  • Further failure to deliver
  • Not delivered – Recipient absent, 2nd attempt
  • Failure to pay – 2nd delivery attempt
  • Recipient Closed – 2nd Delivery Attempt
  • Attempted Delivery – A Notice Has Been Left
  • Sender absent – 2nd attempt, request new collection

Logivery Status Returned to Sender 

Shipment returned to sender : This means that the package was not delivered to the recipient and has begun its return journey to the sender. This can happen for several reasons:

  • Incorrect or incomplete address
  • Recipient absent or untraceable
  • Package refused by recipient
  • Unresolved customs issues (for international shipments)

Other States:

  • Shipment returned to sender before departure
  • The shipment is returned to the sender
  • Return to sender on Saturday
  • Return due to embargo on the country
  • Incorrect address – Shipment returned to sender
  • Returned Goods – Does Not Match Description
  • Unclaimed shipment returned to sender
  • Return to sender (customs clearance requirements missing)
  • Shipment returned to customer due to excess weight/dimensions
  • Return to sender
  • Shipment returned to sender

 Logivery Status Cancelled 

The reservation was canceled by the customer : This means that the sender decided to cancel the courier's scheduled pickup of the package. In practice, the system recorded the pickup request, but it was later revoked before the courier could take action.

This can happen for various reasons:

  • The package was not ready for collection
  • The sender has changed his mind or has resolved the shipment differently
  • There were errors in the data entered (e.g. address, time)

Other States:

Shipment Destroyed by Customs