Poste Delivery Business offers a full range of shipping services for companies and professionals, both nationally and internationally. Here are the main services available:

National Shipping

Poste Delivery Business Standard is the national shipping service of Poste Italiane designed for less urgent shipments. It offers a flexible solution for the delivery of documents and goods throughout Italy.  Delivery times : Approximately within 4 working days .  Weight and dimensions : No weight and dimensions limits for single and multi-package shipments.

Poste Delivery Business Express is the fast shipping service of Poste Italiane , designed for fast and reliable deliveries throughout Italy.  Delivery times : Approximately 1-2 working days .  Weight and dimensions : No limit for single- and multi-package shipments.

Poste Delivery Business National Pallet is the shipping service dedicated to the transport of pallets, designed for companies that need a reliable solution for bulky shipments.  Fast delivery : Approximate delivery times of 1-2 working days on the national territory.  Maximum weight : Up to 1,000 kg per pallet.  Maximum dimensions : Length 120 cm , width 80 cm , height 180 cm .

Poste Delivery Business National Express Pallet is a shipping service dedicated to the transport of pallets, designed for companies that need a fast and reliable solution for bulky shipments.  Delivery times : Approximately 1-2 working days on the national territory.  Maximum weight : Up to 1,000 kg per pallet.  Maximum dimensions : Length 120 cm , width 80 cm , height 180 cm .

International Shipping

Poste Delivery Business International Standard B2C Europe/World is a modular service designed to optimize international shipments, including the management of B2C shipments in Europe .  Coverage : Shipments to over 200 countries , with the support of 700,000 foreign post offices for collection in the event of the recipient being absent.  Maximum weight : Up to 70 kg per parcel, with the possibility of multi-package shipments.  International Reverse Option : Solution for managing international returns, which can be activated directly from the MyPosteDeliveryBusiness portal . Complete monitoring of the shipment in real time.

Poste Delivery Business International Standard B2B Europe/World is a modular service designed to optimize international shipments between companies.  Coverage : Shipments to over 200 countries , with the support of 700,000 foreign post offices for collection in the event of the recipient being absent.  Maximum weight : Up to 70 kg per package, with the possibility of multi-package shipments.  International Reverse Option.  Complete tracking of the shipment in real time.

Poste Delivery Business International Standard Pallet GB is an international shipping service designed for the transport of pallets to the UK.  Coverage : Shipments to the UK with customs handling included.  Maximum weight : Up to 1,000kg per pallet.  Maximum dimensions : Length 120cm , width 80cm , height 180cm . Full real-time shipment tracking.

Poste Delivery Business International Standard Pallet Europa is an international shipping service designed for the transport of pallets to European countries.  Coverage : Shipments to numerous European countries with customs management included.  Maximum weight : Up to 1,000 kg per pallet.  Maximum dimensions : Length 120 cm , width 80 cm , height 180 cm . Complete tracking of the shipment in real time.

Poste Delivery Business International Standard Pallet GB is an international shipping service designed for the transport of pallets to the UK.  Coverage : Shipments to the UK with customs handling included.  Maximum weight : Up to 1,000kg per pallet.  Maximum dimensions : Length 120cm , width 80cm , height 180cm . Full real-time shipment tracking.

Poste Delivery Business International Express Envelope is a fast international shipping service, designed for sending documents and small packages to over 200 countries .  Delivery times : Fast and guaranteed, with customs clearance operations included.  Maximum weight : Up to 2.5 kg for documents. Complete tracking of the shipment in real time.

Service Configuration

1. To configure the Poste Delivery Business  service , go to the shipping services menu on the left.

2. Click on  Add Courier Service  at the top right

3. Choose between Poste Delivery Business services  and start configuring the parameters.  

Configuring parameters

1. In the Credentials section the user must fill in the following fields:

Cient ID: is issued by Poste Delivery Business and  identifies the username to log in to  Poste Delivery Business .

Secret ID: is the password issued by Poste Delivery Business to log in to Poste Delivery Business services .

2. In Label Properties  the parameters for printing the label are defined:

• Label format : indicates the extension of the label file which can be A4 10x11 and ZPL.

There is also a drop-down menu to enable Reverse mode .

3. The Cost Center Code is an identification code used to manage cost centers within the Poste Italiane shipping and invoicing system .

4. In the Payment mode drop-down menu you can select the payment method for cash on delivery:

WITH: cash payment.

ACM: payment by bank draft made out to the sender.

ABM: payment by bank check made out to the sender.

4. In Client reference you can add information in the drop-down menus that will be included in the label.

4. In Reciever infos, the user can select various information that will be sent only and exclusively to the Poste Delivery Business courier driver's handheld device  .

Tracking Statuses

Below are the main statuses you may encounter during the journey of a shipment, from the moment the order is received until final delivery.

Classification of states

The states are divided into 3 groups:

SUCCESS : In the context of tracking a shipment, the "Success" status group (or "Success Statuses" ) generally refers to all those steps that indicate a positive and regular progress of the shipment . In practice, they are the updates that signal that everything is proceeding according to plan.

WARNING ; the "Warning" status group in shipment tracking refers to all those messages that indicate an anomaly, a problem or a deviation from the normal logistics flow , but which do not yet equate to a definitive failure of delivery. These statuses serve as an alert signal and often require attention or intervention.

DANGER : The "Danger" status group in shipment tracking refers to critical or irreversible situations that indicate that the shipment has been compromised, canceled, or can no longer be completed successfully . These are the most serious statuses, often associated with a definitive closure of the logistics process. These statuses require significant corrective actions (such as reshipment, refund, or return management) and often involve timely communication to the customer to explain what happened.

"Success" Statuses

Logivery Status Booked 

Booked Pickup:  indicates that the courier has scheduled the package to be picked up at the sender's location. In practice, the sender has requested pickup, but the package has not yet been physically picked up.

Other States: 

• Printed Travel Document
• The Retreat is in Progress

Logivery Status Arrived at Hub 

Arrival at the Postal Centre : indicates that the parcel has arrived at a Postal Mechanisation Centre (CMP), one of the main logistics hubs of Poste Italiane.

At this stage:

• The package has been scanned and registered in the system.
• It will be sorted according to the final destination.
• It will then be sent to your local distribution center or directly to the postman for delivery.

Other States:

• Shipment to branch – Delivery as soon as possible
• Post office
• In storage at KI Point
• Post Office Box
• The shipment is in storage
• Shipment transferred to USPS – Please allow 1-2 days
• Saturday delivery request
• Delivery change request completed
• Arrived at the sorting center – In progress
• In progress
• The shipment is in storage due to a natural disaster
• Shipping with delivery on a specific day or time
• Arrived at the sorting center
• In storage at the branch
• The shipment is in storage
• Start of stock
• Arrival at the post office
• Shipment arrived at international exchange center
• Return to the post office
• Storage hold service
• Delivery agreed with the recipient

Logivery Status In Transit 

The Shipment is in transit : means that the package is currently in transit within the logistics network of Poste Italiane. In practice, it has been taken charge of and is traveling to the final destination, but has not yet arrived at the sorting center or the delivery post office.

Other States:

• The shipment is on its way due to address change
• Delivered tomorrow or next working day
• Soon available for collection at UP
• The shipment is in progress
• Shipment forwarded to destination
• Customs cleared – Now on the road
• Shipment forwarded to government agency
• The shipment will be delivered on Saturday
• The shipment has been passed to authorities
• Customs agency assigned, now in transit
• Missed Shipment – ​​Re-routes to Correct Destination
• Remote area delivery
• Shipment destined for the FTZ area
• Shipment arrived at transit gateway
• Shipment started from transit gateway
• Entrusted to the transport operator Technical
• Shipment awaiting departure
• Postal gateway entrance
• Origin station game
• Arrived at destination country
• Departed from the sorting center
• In transit
• International transit in
• International transit out
• High value shipment in progress
• Exit post office
• The expedition has started
• Shipment from the international exchange center
• Air route completed
• Shipment arrived at destination country
• Flight departed
• Flight landed
• Shipment from the country of origin
• Transit hub made
• Post office unavailable
• Start-up at NSP

Logivery Status In Delivery 

In Delivery:  means that the package has left for the final stretch of its journey: it is in the hands of the courier and is about to be delivered to the recipient, usually within the day.

At this stage, it is useful to keep an eye on the tracking because the delivery can take place at any time, depending on the courier's route. If you have activated additional services such as Choose You or Delivery by Appointment , you may also receive notifications or be able to change the time or place of delivery.

Other States:

• Delivery to recipient with goods receipt time
• The shipment is being delivered to PuntoPoste – Loc
• The shipment is being delivered
• Shipment assigned to delivery agent
• Second same day delivery attempt
• Return to the same address
• New delivery attempt today
• Entrusted to local partner for delivery
• The shipment is being delivered to PuntoPoste

Logivery Status Delivered

Shipment Delivered   : This means that the package has arrived at its destination and has been successfully delivered to the recipient. This is the final tracking status and confirms that the shipping process has been completed.

Other States:

• The shipment has been delivered
• Packaging delivery
• The customer confirms receipt
• Delivered
• The shipment has been delivered to the address
•  Acknowledgement of receipt sent to sender
• Delivered to the recipient at UP
• Delivered to PuntoPoste
• Shipment delivered to collection point
• Delivered – Payment Received
• Delivered to another address
• Delivered with reservation
• The shipment was delivered to the neighbor
• Delivery for manifest majority
• Delivery with document verification

Logivery Status In Customs 

Shipment Stopped in Customs:  this means that it has arrived in Italy from a non-EU country and is waiting to complete customs operations. This can happen for various reasons:

• Incomplete or incorrect documentation: Invoices, customs declarations or other required documents are missing.
• Safety or health checks: Some items require additional checks, such as food, cosmetics, or electronics.
• Customs payments due: duties, VAT or other taxes must be paid prior to release.

Other States: 

• The shipment is in customs
• Shipment held in customs
• A sample was taken for customs
• The shipment is presented again to customs
• Same day customs clearance
• Special customs procedure for the type of goods
• Shipment awaiting customs/GOV release
• Request for inspection from customs
• Shipment awaiting customs
• Waiting for customs – Customs offices closed
• Shipment entered in customs
• In FedEx bonded warehouses
• Pending customs release
• Customs clearance completed

"Warning" States

Logivery Status Pending 

Shipment Awaiting Future Delivery:  means that the package has been temporarily held and will not be delivered immediately, but at a later date already scheduled or to be defined.

Other States: 

• Multi-package shipment – ​​Pending completion
• Return in storage for return to sender
• Return to sender has been suspended
• The customer cancelled today's delivery
•  Food/Drug Administration Review in progress
• Consignee requests a customs clearance correction
• Pending for payment of duties and taxes
• FDA pending/AG/PPQ release
• Arrived at the gateway – Waiting for documentation
• Waiting for delivery as per expected time
• Post office acceptance
• Shipment awaiting air freight forwarding
• Verify sender/recipient data
• Christmas present still in the warehouse

Logivery Status Address Problems 

Incomplete Address:  When a shipment is listed as "Incomplete Address", it means that the information provided for delivery is not sufficient or correct for the courier to deliver the package. This may include:

•  House number missing or incorrect
•  Recipient name does not match intercom
•  Inconsistent postal code or location
•  Lack of a telephone number for urgent contacts

Other States:

• Shipment withdrawn due to address change
• Incomplete/incorrect address
• House number missing/incorrect – Unlock online
• Incorrect address – Book a new collection
• Unable to correct incorrect address
• Delivery to another address
• Incomplete address – Contact support
• Incorrect address – Contact support
• Temporary change of address
• Recipient requests delivery to another address
• Request to change delivery address
• Incorrect postal address

Logivery Status Waiting for customer collection 

Recipient will collect in Fermo Deposito : this means that the parcel has been deposited at a post office or collection point (such as a Punto Poste or an SDA branch) and will not be delivered to the home, but must be collected directly by the recipient.

 This can happen in various cases:

• The recipient has voluntarily chosen to collect the goods from a depot.
• The courier was unable to deliver (e.g. recipient absent).
• The address was incomplete or unreachable.

Other States: 

• Shipment held in warehouse awaiting collection by recipient
•  The recipient will collect from the storage facility today
• Shipping available to the indicated UP
• Deposit hold at acceptance point – Waiting for recipient
• The shipment is in storage at KI Point

Logivery Status Warning 

Delay Due to Force Majeure : means that the package has suffered a slowdown due to unforeseen and uncontrollable events, such as: 

• Extreme weather conditions (snow, floods, strong winds)
•  Road closures or strikes
• Health emergencies or extraordinary international events

Other States:

• Lack of travel documentation
• Recipient unavailable due to weekly closure
• Postal Inspection – Delivered ASAP
• Recipient did not pay
• Recipient unavailable due to holidays
• Force majeure – In transit as soon as possible
• Recipient unknown
• Delay due to force majeure
• Recipient closed on Saturdays – Delivery next working days
• Collection postponed to next working day
• Nothing to collect – Book a new collection
• Travel documents missing – Book new collection
• Inadequate packaging – Book a new collection
• Sender moved – Book a new collection
• Force Majeure – Postponed for the next working days
• Shipment not entrusted to the branch
• Deposit hold requested at KI Point
• Recipient accepts delivery charges
• No response to contact attempt
• Message left for recipient
• New broker requested by recipient
• Unable to contact recipient
• Shipment refused by customs
• Unauthorized Goods (Alcohol) – Awaiting Collection
• Unauthorized Goods (Alcohol) – Destroyed
• Refrigerate
• Recipient contacted
• FDA Restricted Goods
• The customer requested a change of cash on delivery amount
• The customer requested a non-mandatory signature
• Marking information validated by the sender
• Cancel previous status
• Complaint issued
• Agreement confirmed with recipient
• Unable to contact recipient on main number
• Unable to contact recipient on alternate number
• MRN provided by customer
• The recipient has been contacted, he is not responding
• Authorization received from the customer
• Documents delivered to the alternative broker
• Exception resolved
• Regulatory inspection request
• Hazardous materials prohibited by air
• The recipient is on vacation
• Shipment withheld due to fishing and wildlife constraints
• Shipment withheld due to agri-food constraints
• Customs clearance agency strike
• Shipping was not expected by customs
• Shipment exceeds maximum length
• The shipment exceeds the maximum dimensions
• Shipment held at export gate
• Shipment held at import gate
• Natural disaster
• Shipment held by government agency
• UPS weight limit exceeded
• Recipient refuses to pay VAT or taxes
• Hazardous material discrepancy
• Unauthorized alcohol shipment
• Recipient refuses to pay charges
• Shipment withheld due to lithium battery limit
• Shipment held for lithium battery processing
• Goods data & agricultural clearance
• Stop for toxic substances control
• Transport agency requirements stop
• Monopoly requirements stopped
• Suspension of the surety bond procedure
• Shipment stopped due to government blockade
• Request for inspection by government agency
• Customer agent clears customs with another broker
• Personal Effects Form Required
• Shipment assigned with documents to another broker
• New customs broker requested by recipient
• Dangerous Goods – Chemicals/Liquids
• Unauthorized shipment of tobacco
• Tracer Request
• Request for inspection for nature and agriculture
• Request for inspection for nature food drug
• Shipment held for goods verification
• The package requires special handling
• Import scan
• PuntoPoste is closed
• The PuntoPoste is out of area
• Out of standard for delivery to PuntoPoste
• Recipient closed due to COVID-19 ordinance
• The shipment exceeds the permitted weight/dimensions
• Withdrawal received after deadline
• Multi-Collection – Broker Notification
• Sorting Arrival – Excess Weight
• Sorting Arrival – Excess Rate
• Withholding for customs duties
• Transport operator stock end Technical
• Return from UP due to end of stock
• The PIN code has been sent
• The PIN code entered is incorrect/unknown
• Incorrect waybill
• Receipt request to change delivery data
• Not entrusted customer
• Shipping with delivery request with PIN
• Previous status cancelled
• Pending proof of purchase/value from recipient
• Judicial/administrative authority available
• There was a problem with the shipment
• Shipment returned to SDA due to a mix-up
• The PIN code has been resent
• Area not reachable due to COVID-19 ordinance
• Address not geolocatable – Delivery blocked
• Age verification failed
• PuntoPoste not available for delivery of the shipment – ​​Redirection to another PuntoPoste

Logivery Status Postpones Delivery 

Delivery Delayed for the Next Working Day : This means that the parcel is currently in the SDA warehouse and delivery has been rescheduled for the following working day. This can happen for several reasons:

• The courier was unable to complete the delivery round (e.g. due to lack of time or logistical problems)
• The recipient was absent or the address was not accessible
• Any operational unforeseen events (e.g. traffic, vehicle breakdowns, weather conditions)

Other States:

• Delivery postponed tomorrow or next working day
• Local Festival – Shipment to be delivered asap
• Due to strike – Delivery asap
• Area not served daily – Next delivery
• The shipment is in branch – Delivery postponed
• Goods not ready – Postponed for next working days
• Local Festival – Postponed for the next working days
• Due to strike – Postponed as soon as possible
• Delivery postponed to next working day
• Address has been corrected – Delivery delayed
• The recipient postponed the delivery
• Recipient not available (delayed delivery)
• Re-delivery for tomorrow or next working day

Logivery Status Contact the Warehouse 

Service Block – Contact Reference Branch : This means that the parcel has been suspended from the normal delivery flow and is in a situation that requires direct intervention by the local branch. This can happen for various reasons:

• Logistical or operational problems that cannot be solved centrally
• Missing or inconsistent documentation
• Need for physical verification or collection at the Post Office

Logivery Status Rejected 

Shipment refused by recipient : This means that the courier attempted delivery, but the recipient chose not to accept the package. This can happen for several reasons:

• The content was not as expected (e.g. wrong item or not ordered)
• The package was visibly damaged or tampered with
• The recipient has changed his mind or no longer needs the item
• Suspected fraud or unauthorized purchase

Other States:

• Shipment abandoned by sender and recipient
•  The recipient refused delivery
• The shipment was refused by PuntoPoste
• Rejected by PuntoPoste due to exhausted capacity
• Rejected by the customer

Logivery Status Contact Sender 

Incomplete shipment - Incomplete shipment : means that the package has been registered in the system, but some of the information or expected packages are missing, and therefore cannot continue in the delivery process.

 This can happen in situations like:

• Missing one or more packages in a multi-package shipment
• Incorrect or missing labelling on one of the packages
• Incomplete or inconsistent shipping data (e.g. weight, dimensions, contents)

Other States: 

• Incorrect address 
• Stop – Prohibited Items
• Subject to restriction
• Missing invoice
• Inappropriate invoice
• Certificate of origin missing
• Inappropriate certificate of origin
• Missing customs declaration
• Incorrect customs declaration
• Recipient untraceable
• More documentation needed 
• VAT number required
• Certificate of origin missing for return
• Held by customs for unspecified reasons
• Stop – Due to other reasons

"Danger" States

Logivery Status Delivery Attempt Failed 

Sender Not Found – Book a New Collection  : This means that the courier attempted to collect the parcel from the sender's address, but was unable to locate it or collect it. This can happen for a variety of reasons:

• The address provided was incorrect or incomplete
• No one was present at the address to deliver the package
• The courier was unable to contact the sender

Other States:

• Recipient absent – ​​Release online for new delivery
• Customer absent – ​​Postponed for next working days
• Sender closed for holidays – Book a new collection
• Recipient on vacation – Waiting for future delivery
• Recipient absent – ​​1st delivery attempt
• Recipient absent – ​​3rd delivery attempt
• Failure to pay – 1st delivery attempt
• Failure to pay – 3rd delivery attempt
• Recipient Closed – 3rd Delivery Attempt
• Not delivered – Recipient unavailable
• Undelivered Shipment – ​​Adult Signature Required, 1st Attempt
• Undelivered Shipment – ​​Adult Signature Required, 2nd Attempt
• Undelivered Shipment – ​​Adult Signature Required, 3rd Attempt
• Shipment not delivered – Recipient absent
• Further failure to deliver
• Not delivered – Recipient absent, 2nd attempt
• Failure to pay – 2nd delivery attempt
• Recipient Closed – 2nd Delivery Attempt
• Attempted Delivery – A Notice Has Been Left
• Sender absent – ​​2nd attempt, request new collection

Logivery Status Returned to Sender 

Shipment returned to sender : This means that the package has not been delivered to the recipient and has begun its return journey to the sender. This can happen for several reasons:

• Incorrect or incomplete address
• Recipient absent or untraceable
• Package refused by recipient
• Unresolved Customs Issues (for international shipments)

Other States:

• Shipment returned to sender before departure
• The shipment is returned to sender
• Return to sender on Saturday
• Return due to country embargo
• Incorrect Address – Shipment Returned to Sender
• Returned Goods – Does Not Match Description
• Unclaimed shipment returned to sender
• Return to sender (no customs clearance requirements)
• Shipment returned to customer due to excess weight/dimensions
• Return to sender
• Shipment returned to sender

 Logivery Status Cancelled 

The reservation was cancelled by the customer : This means that the sender decided to cancel the scheduled collection of the package by the courier. In practice, the system recorded the collection request, but this was later revoked before the courier could intervene.

This can happen for various reasons:

• The package was not ready for collection
• The sender has changed his mind or has resolved the shipment differently
• There were errors in the data entered (e.g. address, time)

Other States:

Shipment Destroyed By Customs