BRT

BRT offers a wide range of shipping and logistics services for individuals and companies. Here are some of the main services available:

• National shipments : Delivery in 24/48 hours throughout Italy, with home collection options and over 10,000 collection points available.
• International Shipping : Delivery in 48/72 hours to many countries, with customized solutions for companies.
• BRT Euroexpress is BRT 's international shipping service , designed for large or heavy shipments to Europe.

Service Configuration

1. To configure the BRT National  service , go to the shipping services menu on the left.

2. Click on  Add Courier Service  at the top right 

3. Select the  Bartolini Corriere Espresso Nazionale, Internazionale and Euroexpress  service and start configuring the parameters.

Configuring parameters

1. In the Credentials section the user must fill in the following fields:

• User ID: is issued by BRT and identifies the username to log in to BRT.
• Password: is the password issued by BRT to log in to BRT services.

2. In the Tracking section , choose which number to use by selecting it from the drop-down menu. (Packet or Tracking number).

3. In BRT Shipping Keys the user must configure the following parameters:

• Departure depot : this is the code assigned by BRT to identify the departure depot.
• Sender customer code : this is the sender code assigned by BRT.
• Delivery type code : indicates the type of shipment and delivery, DAP for free port and EXW for freight collect.

The Network and Price Condition Code parameters are assigned by the courier, the first indicates the type of BRT network that is used while for the second BRT assigns a code, a unique value for the price condition defined at the time of the contract.

4. The parcel management code is communicated by BRT and is used to manage parcels during shipping.

5. In the Cash on delivery payment method drop-down menu, the user can define the method with which the customer can make the cash on delivery payment:

• Cash only : payment in cash only.
• BM : check made out to the sender-
• BP : check to sender without postage
• CM ; bank draft to the sender
• OC : bank draft made out to the original sender
• OM ; cheque made out to the original sender V. DDT
• TM ; check made out to the sender

6. In Label Properties, the parameters for printing the label are defined:

• Output Type : Indicates the file extension of the label which can be PDF or ZPL.
• Label format  : indicates the print format which can be BRT (95 mm 65 mm) and DPD (200 mm 150 mm).
• Offset x and Offset y : indicate the horizontal and vertical distance from the top left vertex for centering the print.

You can also enable a border, logo prompt and barcode control.

3. In Label Reference the user has the possibility to enter certain information that will be reported in the label notes.

4. In the Shipping Notes , the user can select various information that will be sent only and exclusively to the BRT courier driver's handheld device.

Tracking Statuses

Below are the main statuses you might encounter during the shipment process, from the moment the order is received to final delivery.

Classification of states

The states are divided into 3 groups:

SUCCESS : In the context of tracking a shipment, the "Success" status group (or "Success Statuses") generally refers to all those steps that indicate a positive and regular progress of the shipment. In practice, they are the updates that signal that everything is proceeding according to plan.

WARNING ; the "Warning" status group in shipment tracking refers to all those messages that indicate an anomaly, a problem or a deviation from the normal logistics flow, but which do not yet equate to a definitive failure of delivery. These statuses serve as an alert signal and often require attention or intervention.

DANGER : The "Danger" status group in shipment tracking refers to critical or irreversible situations that indicate that the shipment has been compromised, canceled, or can no longer be completed successfully. These are the most serious statuses, often associated with a definitive closure of the logistics process. These statuses require significant corrective actions (such as reshipment, refund, or return management) and often involve timely communication to the customer to explain what happened.

Here is an overview of the  Logivery statuses that correspond to different BRT  statuses :

"Success" Statuses

Logivery Status Booked

Shipment data transmitted to BRT : this means that the sender has created the label and communicated the shipment details to BRT (such as the recipient's address, weight, dimensions, etc.), but the parcel has not yet been physically collected by the courier. This is an initial stage in the process: the parcel may still be at the sender's premises or waiting to be collected by a BRT representative. Once the courier collects it, the status will change to something like "Shipment collected" or "In transit" . If this status remains unchanged for more than 24-48 hours, it may be worth contacting the sender or BRT to check if there are any delays.

Logivery Status Withdrawn

Picked up : indicates that the package has actually been picked up by the courier. This means that the sender has physically handed over the shipment to BRT, and now the package is on its way to the sorting branch or directly to the destination, depending on the planned route. This is a positive status: from here on, you can expect updates such as "In transit" , "In delivery" , and finally "Delivered" . If you want, I can help you follow the next steps or check where your package is now. 

Logivery Status In Transit

Parcel : in BRT tracking, this indicates that the parcel has left the branch or sorting centre where it was located and is on its way to the next destination. This can be:

• another intermediate branch,
• the final distribution center,
• or directly to the recipient's office, if it is the last stop.

This is a sign that the shipment is progressing normally. The next update may be "In Delivery" if the package is close to its destination. 

Other States:

Departed from the Branch.

Logivery Status Arrived at Hub

Arrived at Branch  : indicates that the package has arrived at one of the BRT branches, usually the one closest to the final destination. In practice, it has been unloaded from the transport vehicle and is now in the local sorting center.

From here, the next steps could be:

• Preparation for delivery: the package is arranged to be loaded onto the courier's van.
• In delivery: the courier has taken charge of the package and is taking it to the recipient's address.

This status is a good sign: it means that delivery is now close.

Logivery Status In Delivery

In Delivery:  means that the package is currently being entrusted to the courier for final delivery and will be delivered within the day.

Delivered Status

Delivered : The status "Delivered" indicates that the package has been successfully delivered to the recipient. Typically, the tracking also shows:

• the exact date and time of delivery,
• the name (or initials) of the person who signed to receive it,
• and sometimes photographic or digital proof of delivery.

"Warning" States

Logivery Status Pending

In Stock : This means that your shipment has been temporarily held up and is not being delivered. This can happen for a variety of reasons, including:

• recipient absent at the time of delivery;
• incorrect or incomplete address;
• unknown or relocated recipient;
• refusal of the package by the recipient.

Other states:

• Patronal feast
• Closed for shift
• Traffic block
• Roadblock
• Discomfort after demonstration
• Power outage
• Due to force majeure
• Regional Holiday
• Public demonstration
• Sporting event
• Strike
• Semi-holiday

Logivery Status  Address Problems 

Delivery Request Other Address : Indicates that a request to change the delivery address has been submitted. 

This may have been done:

• from the recipient, via the link received via SMS or email;
• or by the sender, during shipping or subsequently.

Logivery Status Waiting for customer collection 

To be collected at the Parcel Shop : indicates that your shipment has arrived at a BRT-Fermopoint collection point and is ready to be collected by the recipient.

Logivery Status Warning

Damage Warning : In BRT tracking, this indicates that possible damage to the shipment has been detected during transport or handling. It does not necessarily mean that the package is damaged beyond repair, but it is a preventive warning that invites you to pay attention.

Here's what this can entail:

• The package may show visible signs of damage (broken, crushed, wet packaging, etc.).
• BRT is probably evaluating the situation before proceeding with the delivery or with any communications to the sender/recipient.
• Photographic confirmation or confirmation from the recipient may be required prior to delivery.

Other states:

• High water
• Flood / Cloudburst
• Damaged neck(s)
• Missing neck(s)
• Incomplete / Missing Documents
• DPD*Damaged
• Very rough sea
• Exceptional snowfall
•  Earthquake

Logivery Status Postpones Delivery 

Postpone Delivery : indicates that a request has been submitted to postpone the delivery of the package to a later date than originally planned. This can occur in several cases:

• The recipient requested a resend via the link received via SMS or email.
• The sender has changed the delivery date due to logistical reasons.
• After an unsuccessful delivery attempt, a new date has been proposed.

Logivery Status Contact the warehouse

Call the Branch : in BRT tracking it is an explicit invitation to contact by telephone the BRT branch responsible for your shipment. This can happen in particular situations, for example:

• problems with the delivery address;
• need to confirm missing information;
• management of a damaged or stored package;
• or to arrange a new delivery or collection.

Logivery Status Partial Delivery

Partially Delivered : Indicates that only part of the shipment has been delivered, while one or more packages are still in transit or being processed.

This can happen when:

• The shipment consists of multiple packages (multi-package) and not all of them arrived at the same time.
• Some packages were rerouted or suffered logistical delays.
• In rare cases, one of the packages may have been held for inspection or due to an anomaly.

"Danger" States

Logivery Status Delivery Attempt Failed

Recipient Absent Left Notice  : indicates that the courier attempted delivery but found no one at the indicated address, therefore leaving a paper notice in the mailbox.

• The parcel is placed in storage at the BRT branch or a BRT-fermopoint indicated on the notice.
• You have 10 days to collect it, otherwise the shipment may be returned to sender.

Logivery Status Returned to Sender

Return to Sender:  indicates that the shipment has not been delivered to the recipient and the return to sender procedure has been started. This can happen for several reasons:

• Recipient absent after multiple delivery attempts;
• Incorrect, incomplete or non-existent address;
• Refusal of shipment by the recipient;
• Failure to collect from a BRT-Fermopoint within the expected time frame.

Other states:

• Rejected because damaged
• Rejected due to lack of packages
• Refuse without reason
• Reject: goods not ordered
• Reject: Shipped late
• Reject: goods already received
• Reject: Shipped early
• Reject: unauthorized return
• Rejection for damaged package
• Refuse: does not receive c/cheque
• Refuse: requests goods inspection
• Refuse: does not pay shipping
• Postpone delivery
• Absent after leaving notice
• Recipient ceased activity
• Refuse mandatory delivery

Logivery Status Cancelled

At Sender's Disposal : in BRT tracking it indicates that the shipment was not successful and the package was returned to the sender. This can happen for various reasons, including:

• incorrect or incomplete address;
• recipient absent after multiple delivery attempts;
• refusal of the package by the recipient;
• failure to collect from a storage point within the expected time frame.

At this stage, the package has returned (or is returning) to the sender's premises and will no longer be delivered to the recipient unless a new shipment is arranged.

Other states ;

• Delivery cancelled
• Missing data for invoice
• Recipient unknown/incomplete
• Non-existent/incomplete address
• Not made due to failure
• Incorrect or missing pincode
• Retreat

Logivery Status Not Collected 

Not collected at the Pacel Shop:  indicates that the parcel has remained in storage at the collection point (BRT-Fermopoint or Parcel Shop) beyond the expected deadline, usually 10 working days.

• The recipient did not collect the shipment within the available period.
• The package was then collected by the courier and sent for return to the sender.
• Tracking will shortly show the status "Returned to Sender" or "In Transit to Sender" .

Other states: 

• Recipient closed
• Recipient closed for holidays
• Non-active exercise
• Storage hold: no collection

Logivery Status Reserved

Reserve : indicates that the courier has made the delivery, but has reported a possible anomaly. This may concern:

• damaged or tampered packaging;
• quantity does not correspond to the transport document;
• signature with reservation by the recipient, to protect themselves in case of subsequent problems.

Logivery Status Restore

Restoration after Counts  : This is quite rare and may indicate that the shipment was temporarily suspended or put on stand-by for accounting or logistical checks, and has now been reactivated to continue its journey.

• An internal check has been performed (e.g. weight, volume, shipping costs or documentation check).
• After counting or rectification, the shipment was restored to the operational flow.
• The package should now be in transit to the next stage.