Daily use
Order fulfillment
Track orders and shipments
Initial setup
General configurations
Sales channels
Shipping services
Customs declarations
Automations
Post order creation
Order aggregation
Pre-creation of shipments
Assisted/Automatic Shipping
Post shipment creation
Post label creation
Communication with recipients
Common parameters
Permissions Management
For developers
Application logic
API
Webhook

Order normalization

Order fulfillment 174 views

Preliminary stages

1. An placed order needs normalization which is indicated by the appropriate icon (red icon) under the Norm column .

2. Hovering the mouse arrow over the icon   displays the error to be normalized.

3. In the order summary screen, at the end of each order line there is an Task​ button, click to view all the items:

  • Make order unprocessable: makes an order unprocessable and removes it from those to be processed (e.g. remove an order that for some reason you do not want to ship).
  • Edit: Used to make manual changes to the order.
  • Show: Used to view the order.
  • Delete: Used to permanently delete the order from the list.

Change order

1. Click Edit in the Actions menu to view and edit the order parameters.

2. Once in the changes the user sees the order information at the top:

  • Number
  • Secondary numeric identifier
  • Order date
  • Deadline for shipping
  • Shipping price
  • Total value
  • Cash on delivery amount
  • Currency

3. Below we find the information on the destination of the order :

  • Recipient's name
  • Address type
  • Destination company

4. A red message " The normalization process returned the following errors " also appears on the screen, indicating that the order did not pass normalization and indicating the cause.

5. In the section below we find the Contacts and shipping addresses (in the example you need to correct the email address in this section).

In the example, the destination phone number that had been set as mandatory data in the previous normalization settings was missing.

6. Once you have entered the email, click on the Normalize destination  button

7. The message Normalization done appears at the top 

8. Going back to the order list, it is now normalized.

Forced normalization

1. Another normalization method is the forced one, by going back to the order changes click on the red button " Normalize the destination manually or edit it"  at the bottom.

A screen indicates where normalization can be forced with manual data entry.


2. Returning to the main screen, in the list the order is indicated with a yellow icon  as manually normalized.

In both cases ( ) of normalization these orders can generate Shipments .


Shipment Creation

1. Once the orders are in normalized status they are ready to generate the shipment. Refer to the guide  📄 Creating shipments

Assisted creation

1. Click on assisted shipping to access the configuration.

Assisted creation is strictly linked to the previous configuration of at least one  Event  in  📄 Assisted Shipping  otherwise this creation method will not be possible.


Aggregate mode

Refer to the manual  📄 Creating shipments from aggregated orders

Automatic creation

1. If you choose the  Automatic shipment generation  mode , the system, after the order has been entered, immediately creates the shipment of the normalized and selected orders.

Please refer to the guide  📄 Automatic shipments