Transactional Email

Sending Server

The email sending server , also known as SMTP (Simple Mail Transfer Protocol) server, is an essential component for sending emails.

Configuration

1. In the Cloud App, click Email Sending Server in the left menu under Settings.

2. On the configuration page, clickon the top left.

3. In the Name field, enter the Mail ID.

4. The Type drop-down menu displays the available sending server types:

SMTP : used to configure your own SMTP server.

Amazon SES API : Email sending service via Amazon SES (Amazon SES is particularly useful for sending mass emails, such as marketing newsletters, purchase notifications, and order status updates).

Gmail SMTP - This is used to configure Google Gmail SMTP server.

5. Clickto continue.

6. In the From Name field, enter the name you want to use as the sender.

7. In the From email field,  enter the email you want to use.

8. In the From domain field, enter the domain you want to use.

9. In the Reply to email field ,  enter an alternate email address to which replies to emails should be sent.

10. In the SMTP Host field, enter the SMTP server to use.

11. In the Username field , enter your email username.

12. In the Password field, enter the password you created for the email.

13. In the Port field , enter the channel through which an email server sends and receives emails.

13. In the Cryptography drop-down menu,  choose the type of cryptography to use:

SSL : Secure Sockets Layer ( SSL) encryption is a technology used to establish a secure connection between a server and a client, such as a website and a browser.

TLS : Transport Layer Security ( TLS) encryption is a security technology that ensures the privacy and integrity of data exchanged between two networked applications, such as a web browser and a server.

14. Clickto complete the setup.

Short

1. The Cloud App is also integrated with Brevo

With Brevo , you can create and send marketing emails, manage your contacts, automate your marketing campaigns, create landing pages and websites, sell products online, and much more.

Brevo is especially useful for creating personalized email campaigns, analyzing campaign data, and automating emails based on certain events, such as purchasing a product or signing up for a newsletter.

Email Templates

In this section the user can create an email template for each email sent by the system when certain Events occur .

1. Click on Email Templates in the left menu under Settings.

2. Once you enter the creation page, click on the top left.

3. Click the Event Name drop-down menu to choose the event for which you want to send the email.

• Draft shipment: to send a draft of the shipment
• Shipment created : to notify that the shipment has been created
• Shipment ready : to notify that the shipment is ready to be shipped
• Shipment Shipped : to notify that the shipment has been handed over to the courier and has been shipped
• Shipment awaiting shipment request – Indicates that the shipment has been received by the shipping carrier, but is still awaiting further instructions or confirmation.
• Delivery Completed : Notifies the customer that the shipment has arrived at its destination and has been delivered to the recipient.
• Shipment closed : notifies that all operations concerning the shipment, from the acceptance of the package by the courier to delivery, have been carried out.
• Shipment Request Failed – Indicates that the attempt to create or process a shipment was unsuccessful.
• Shipment Tracking Failed – Indicates that there were problems tracking the status of your shipment.
• Confirmed Shipment with Scheduled Pickup with Date : Indicates that the shipment has been confirmed and that the courier has set a specific date for the collection of the package.
• Shipment confirmed with scheduled collection without date : the shipment has been confirmed, but a date for the collection of the package by the courier has not yet been set.
• Shipment Confirmed and Unscheduled : Shipment has been confirmed by the shipping service, but has not yet been scheduled for pickup or delivery.
• Shipment Cancellation requested – Indicates that a request has been submitted to cancel a shipment that has already been confirmed.
• Shipment cancellation confirmed : Indicates that the shipment cancellation request has been accepted and processed successfully.
• Shipment cancellation denied : Indicates that the shipment cancellation request has not been accepted or processed successfully.
• Tracking Booked – Indicates that tracking service for a shipment has been activated and confirmed.
• Tracking collected : indicates that the package has been collected by the courier and shipment tracking is active.
• Hub Tracking - Indicates that the package has arrived at one of the carrier's logistics hubs.
• In-Transit Tracking – Indicates that the package is moving towards its destination.
• Tracking in Delivery : Indicates that the package is currently being delivered to the final recipient.
• Tracking attempt failed – Indicates that there were problems trying to track the package.
• Tracking Pending – Indicates that the package is waiting to be registered in the carrier's tracking system.
• Problem with tracking address - Indicates that there is difficulty recognizing or processing the destination address provided for the shipment.
• Returned to Sender Tracking - Indicates that the package has been sent back to the original sender.
• Tracking Expired – Indicates that the tracking period for your shipment has ended and no more updates are available on the status of your package.
• Tracking Cancelled : Indicates that tracking of the package has been cancelled.
• Awaiting customer collection : indicates that the package is ready to be collected by the customer at a specific delivery point or warehouse.
• Delayed Delivery Tracking - Indicates that the delivery of the package has been delayed.
• Tracking Not Collected - Indicates that the package has been designated for collection from a specific point, but has not yet been picked up by the recipient.
• Cash Deposit Tracking – Indicates that the package or shipment requires cash payment upon delivery.
• Partial Delivery Tracking - Indicates that part of the shipment has been delivered, but not the entire order.
• Tracking Refused - Indicates that the package was refused by the recipient or could not be delivered due to address issues or other complications.
• Sender Contact Tracking - Indicates that you need to contact the sender of the shipment for more information or to resolve an issue.
• Customs Tracking - Indicates that the package is currently under the control of customs authorities for inspection and verification.
• Tracking Unknown – Indicates that the carrier's tracking system is unable to determine the current status of the package.
• Previous Status Tracking – Indicates that the carrier's tracking system is showing a shipment status that refers to a previous event.
• Tracking Restored – Indicates that the carrier's tracking system has been updated and now reflects the correct or most current information regarding the shipment.
• Tracking Booked – Indicates that tracking service for a shipment has been activated and confirmed.
• Tracking contact assistance : indicates that there is a need to contact the courier's assistance service to obtain further information.
• Auto-create shipments failed - Indicates that there was an error or problem in the automatic shipment information generation process.

4. In the Label Template field, describe the event you chose to send the email.

5. Click on 

6. Once saved the system will warn you that the sending options are not valid with this message.

7. Click on Sending Options at the top.

8. In the Sending Options you must necessarily choose the previously created sending server (SMTP of domain.com).

9. In the Send Email To drop-down menu choose between:

• Departure : Send the email to the starting point.
• Destination : Send the email to the destination point.
• Both departure and destination : Send the email to both the departure and destination points.
• Additional recipients only – Send the email to specific recipients.

10. In the Additional recipients field , enter the email address of the additional recipient or recipients.

11 . Click  to return to the previous menu.

12. Click the button  to enable sending emails.

13. In the Email Subject field, enter the message that will appear in the subject of the email you send.

14 . If you want to insert further information in the object you can use two drop-down menus with various options.

15. In the Shipping menu we can add these references: 

while in the Date and Time Placeholder menu you can insert Today's Date and Current Time.

16. In the Manage Attachments section you can insert documents in image or PDF format to send more information.

17. In the Email Content field, the user will insert the body of the email using the Editor.

Even in this case the user will be able to use pre-configured options to fill in the content of the email with the drop-down menus 

In the Shipping drop-down menu you will find the following items that you can insert into the body of the email, speeding up its creation:

Among the data that I can insert in the composition of the email there is also the link to the internal tracking page of Logivery . 

18. Click  to complete.