GLS Italia nazionale
GLS offers a wide range of shipping services for private individuals and companies, both nationally and internationally:
GLS National Express : Fast delivery in 24 hours in the peninsula and 48 hours in Sicily, Calabria and Sardinia. It allows you to ship packages up to 500 kg with fast and flexible deliveries.
GLS International : Service for light and fast shipments in Europe. Fast delivery in 48 hours in the main European economic centers (Germany, France, Austria, Spain, Belgium, Holland, Luxembourg) and up to 96 hours in the most distant countries.
GLS Extra CEE : is designed for international shipments outside the European Union. To ship outside the EU, it is necessary to provide documents such as the proforma invoice and free export declarations. Delivery times vary based on the destination and customs procedures.
Service Configuration
1. To configure the GLS service , go to the shipping services menu on the left.
2. Click on Add Shipping Service at the top right
3. Choose between GLS services and start configuring the parameters.
Configuring parameters
1. In the Credentials section the user must fill in the following fields:
- Customer ID: issued by GLS and identifies the username for logging in to GLS.
- Password: is the password issued by GLS to log in to GLS services.
- Contact ID: This is an identifier issued by GLS.
- Branch ID: the branch ID is the identification code of a specific GLS branch and allows you to locate the closest branch for managing shipments and collections.x
2. In Label Properties, the parameters for printing the label are defined:
Output Type: Indicates the file extension of the label which can be PDF or ZPL.
PDF Label Format: indicates the print format which can be A5 or A6.
3. If the shipping address is not compliant and the "GLS check" error appears, activating this option with a checkmark will cancel the shipment to allow the user to correct the error.
3. In Label Note the user has the possibility to enter certain information that will be reported in the label notes.
4. In the additional notes the user can select various information that will be sent only and exclusively to the GLS courier driver's handheld device .
Tracking Statuses
Below are the main statuses you might encounter during the shipment process, from the moment the order is received to final delivery.
Classification of states
The states are divided into 3 groups:
SUCCESS : In the context of tracking a shipment, the "Success" status group (or "Success Statuses") generally refers to all those steps that indicate a positive and regular progress of the shipment. In practice, they are the updates that signal that everything is proceeding according to plan.
WARNING ; the "Warning" status group in shipment tracking refers to all those messages that indicate an anomaly, a problem or a deviation from the normal logistics flow, but which do not yet equate to a definitive failure of delivery. These statuses serve as an alert signal and often require attention or intervention.
DANGER : The "Danger" status group in shipment tracking refers to critical or irreversible situations that indicate that the shipment has been compromised, canceled, or can no longer be completed successfully. These are the most serious statuses, often associated with a definitive closure of the logistics process. These statuses require significant corrective actions (such as reshipment, refund, or return management) and often involve timely communication to the customer to explain what happened.
Here is an overview of the Logivery statuses that correspond to different GLS statuses :
"Success" Statuses
Logivery Status Booked
Shipment created : means that the sender has generated the shipping label, but the package has not yet been physically handed over to the courier. In practice, the package is ready, but is still at the sender's premises waiting to be picked up by GLS.
Other states:
- Deposit hold requested
- Delivery agreed
- Delivery booked for Flex Delivery/GDO service
Logivery Status Withdrawn
Departed from the office : this means that the parcel has been collected by the courier at the sender's office and is officially on its way to the destination. In practice, it has left the starting point and is passing through the various GLS sorting centres to arrive at the office closest to the recipient.
Logivery Status In Transit
In Transit : means that the package is traveling between the various logistics offices of the courier. It has already been collected and left the sender's office, but has not yet arrived at the destination branch closest to the recipient.
At this stage, the package may be on a means of transport (truck, van, etc.) or in an intermediate sorting center. This is a normal step on the way to delivery.
Other States:
- Forwarding to another location
- Missing 1 warning
- Missing 2 warning
- Entrusted to correspondent
- In transit abroad
Logivery Status Arrived at Hub
Arrived at GLS branch : this means that the package has arrived at the GLS branch closest to the recipient. This is a crucial step: from here, the package will be sorted and prepared for the final leg of the journey, i.e. delivery.
Other States:
- Absent on second pass
- Shipment not delivered
- Entrusted to Parcel Shop / Post Office
- Storage Stop
Logivery Status In Delivery
In Delivery: This means that the package has been loaded onto the courier's van and is on its final leg of the journey to the recipient. In other words: it's on its way!
This status is usually updated the morning of delivery and indicates that you will receive your package within the day, barring any unforeseen circumstances. If you provided a phone number, you may also receive a text message or notification with an estimated time slot.
Logivery Status Delivered
Delivered: This means that the package has been successfully delivered to the recipient. The delivery has been completed, and the courier has closed the shipment in the system.
Typically, this condition is accompanied by details such as:
- Delivery date and time
- Name or signature of the recipient
- Any notes (e.g. left with neighbor, delivered to doorman, etc.)
"Warning" States
Logivery Status Pending
Awaiting Customs Clearance - Indicates that your package has arrived at customs and is waiting to be inspected and cleared for entry into the destination country. This is a common stage for international shipments, but can take a while depending on a variety of factors.
Here's what can cause a wait at customs:
- Incomplete or incorrect documentation (e.g. missing invoice or incorrect data)
- Failure to pay duties or VAT
- Security checks or content verification
- Goods subject to restrictions or bans (such as food, cosmetics, electronics, etc.)
Other States:
- Amount not available 1st step
- Closed for holidays
- Closed for shift
- Line delay
- Unconditional but deliverable
Logivery Status Address Problems
Unknown Incorrect Address : This means that the courier was unable to deliver the package because the address provided was incomplete, incorrect or unrecognized. This can happen, for example, if:
- the house number is missing or incorrect
- the name on the intercom does not match
- the address does not exist or is written incorrectly
- the recipient is not known in that place
Logivery Status Waiting for customer collection
Available at GLS Shop : means that the parcel has been delivered to a GLS collection point (also called Parcel Shop) and can be collected by the recipient.
- You have 10 days to collect it, otherwise it will be returned to the sender.
- You will receive a notification via SMS or email with the exact address of the GLS Shop and its opening hours.
- For collection, please bring an identity document and, if requested, the shipping number.
Other States:
- Deposit not collected
- Available at GLS Shop
Logivery Status Warning
Stolen Shipment : It is important to act quickly. Even if GLS does not show an official status with the words "stolen shipment", here is what you can do:
- Check the tracking on the official GLS website to verify the latest updated status.
- Contact GLS customer service immediately at (active from Monday to Friday, 9:00–18:00) or via the online form.
- Notify the sender: often, it is the sender who must open an official report with the courier.
- File a complaint with the relevant authorities, especially if you received confirmation of delivery but did not receive anything.
- If you paid online, consider filing a dispute with the payment method you used (e.g. PayPal, credit card).
Other States:
- Destroyed as per instructions
- Misunderstanding – Forwarded to the correct sorting
- Entrusted to the wrong driver
- There is no space in the van
- Customs documents are missing
- Unable to contact destination for customs clearance
- Duty amount not available
- No authorization for customs clearance
- Ceased activity
- Not located / Req. info-07Y
- Unconditioned foreign
- No reservation for GDO service
Logivery Status Defer Delivery - Defer Delivery
Shipment Not Delivered : This means that the courier attempted delivery but was unable to complete it. There may be various reasons for this:
- Recipient absent
- Incorrect or incomplete address
- Logistical problems or unforeseen events during transport
- Recipient refuses package
Other States:
- Delayed delivery
- Closing of the financial year
GLS usually makes up to two delivery attempts . If both attempts fail, the parcel is held for 10 days at a GLS office or Parcel Shop, awaiting instructions from the sender or recipient.
Logivery Status Contact the warehouse
Waiting For Instructions : in a GLS shipment, this indicates that the package cannot continue on its journey because a key piece of information is missing or a problem occurred during delivery. Typically, this happens when:
- the address is incomplete or incorrect
- the recipient was absent on multiple delivery attempts
- the courier was unable to identify the recipient (e.g. name not present on the intercom)
- clarification is required from the sender or recipient
Other States:
- Unknown / No phone contact
- Document return rejected
- Missing return document
- Exchange not possible
- Amount not available 2nd step
- Incorrect PIN
"Danger" States
Logivery Status Delivery Attempt Failed
Absent on First Pass : This means that the courier attempted to deliver the package, but did not find anyone at the address indicated. Typically, a note is left and the delivery is automatically rescheduled for the next business day.
Logivery Status Returned to Sender
Return to Sender: This means that the package has not been delivered to the recipient and has begun its return journey to the sender. This can happen for several reasons:
- Incorrect or incomplete address
- Recipient absent during delivery attempts
- Refusal of the package
- Lack of instructions after prolonged storage
Logivery Status Restore
Shipping Error Mistake : This means that something went wrong in the delivery process and the package cannot continue normally. This type of status is generic and can indicate several problems, including:
- Label illegible or damaged
- Recipient data error (e.g. address too long, special characters not supported)
- Technical problems in GLS systems
- Wrong or unrecognized destination